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Showing posts with the label quality

Improving Customer Care Quality Through Efficiency

Service efficiency and service quality have often been considered two different dimensions that don’t work well together. As service quality improves the efficiency of service moves downward. Likewise, as service quality moves down efficiency can move upwards. Conventional wisdom may not be accurate. A study by Talluri, Kim and Schoeherr (2013) used both transactional and survey data to show how service quality and efficiency can work together. What they did find was that service efficiency should be improved through the development of higher levels of technology before moving into service demand quality. Without efficiency in place quality becomes more expensive. Focusing on efficiency and then on quality appears to push growth higher.   Efficiency allows for the use of less resources to service customer’s needs. As core service functions are defined the processes and procedures streamline to cut out any waste. There may not be a lot of options in the types of services of

Keeping it Stylish and Comfortable with Urban Star Jeans

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The classic jean has just made a turn to something comfortable. Jeans are just jeans right? Not really. Urban Star jeans by Road Runner Apparel offers something unique for those jean lovers who want to be comfortable but still look great. Just because you are putting your old jeans back in the drawer doesn't mean you can't still enjoy denim. Price vs. Quality For those who love their tough and tumble classic jeans, they may be a little put off by the $14 price tag. Price is important when buying products because we associate price with quality.   But this isn’t always the case.   Quality is in the material, design, fit, stitching and only partially in its brand image. A quality brand is that which can consistently provide a high quality product. Those under the 40 category regularly purchase jeans at $100 or more. The problem is that they are wearing the brand and not necessarily the quality, fit or look. When you’re young fitting in is the most important con

Social Capital Theory and Four Factors of Organizational Improvement

Interesting research entitled Social Capital in Human Service/Child Welfare Organizations: Implications for Work Motivation, Job Satisfaction, Innovation, and Quality by Salvador Montana helps shed light on how Social Capital Theory explains organizational performance through the factors of innovation, satisfaction, motivation and quality. Such research is limited in its causality and accurate terms of measurement but does create higher levels of understanding that focuses on how group values can generate higher levels of performance. Four thousand and six participant surveys were retrieved from human service industry workers in Texas. The age of participants varied and the education level of the workers ranged from high school to graduate degrees. The work environment was considered bureaucratic with clear lines of authority and top-to-bottom type management. The environment didn't appear to offer clear opportunities for employee based environmental improvement. " The pu