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Showing posts with the label verbal communication

Are we Syncing Our Non-Verbal Cues in the Workplace?

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The workplace is full of communication as people act and interact with each other to get the day’s events accomplished. Beyond what is said and the words we use it is possible that language works in the background as well. Inadvertently, you may be sync yourself with other people in the much the same way as you sync your electronic gadgets to each other.   A recent study explains how people inadvertently sync to their social networks when communicating (Higo, et. al. 2014). Our non-verbal communication mannerisms start to mimic those within our social networks and create a language of their own. We naturally find a way of showing our engagement in further conversation.  As we talk to people we engage with on a frequent basis we naturally make personal and emotional connections to those members. This happens because we share information, stories, and memories. Beyond the verbal obvious is the story embedded in our non-verbal communication patterns.  When two people be

How Social Network Channels Influence Job Performance

Do your social networks impact your success? Xiaojung and Vekatesh (2013) discuss research on how important physical and online social networks are to job performance. Direct physical, direct online, and indirect online are sources of information that impact the process of decision-making and connecting to resources. Their research helps identify how online and offline communication channels can work together to enhance job performance. It is first beneficial to define what a social network is. “ A social network is a specific set of linkages among a defined set of persons, with the additional property that the characteristics of these linkages as a whole may be used to interpret the social behavior of the persons involved ” (Mitchell, 1969, p. 2). Those within the same social networks often use similar behaviors and vantage points. Face-to-face communication offers the opportunity for both verbal and non-verbal communication. It is considered a rich content channel that sp

Positive and Negative Communication Patterns Impact Workplace Culture

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Communication is social by nature, helps others to engage in relationships, and link the micro actions of individuals to the macro actions of the organization. The communication patterns of a workplace determine not only the culture and flavor of the company but also its effectiveness.  The researchers Keyton, et. al. (2013), discuss the nature of communication in the workplace and the patterns formed. Employees who are effective communicators are likely to succeed in achieving their goals. Individuals are seen as active agents whose behaviors are driven by motivations that are innate (Bandura, 2008). Such individuals express themselves, their personalities, and even their unconscious conflicts through communication. Let us take two examples of people who have distinct communication patterns within the workplace. Tom wants to be successful and seeks recognition for his work. John feels as though he is more deserving of others and the only way to achieve his goals is to domin