Posts

Showing posts with the label hospitality

Call for Papers: European Academic Conference on Business Tourism and Hospitality

Date: October 15 th &17 th 2014 Location: Toronto, Ontario, Canada Deadline for abstracts/proposals: 31st August 2014 Conference will be held at Ryerson University, Toronto, Canada will be discussion share idea in presenting in sustainable business economics marketing finance tourism e-tourism & hospitality conference supported by IJBTS Journal Vol.3 No.1   Website: http://www.eabthconference.com/14780825/call-for-paper

Call for Papers: International Conference on Tourism Transport and Technology

August   1 st & 3 rd 2014 London, United Kingdom The conference focuses on academic research in the fields of : * Tourism & Hospitality * Transport & Logistics * Technology & Sciences * Business & Economic * Social Sciences Europiean Academic Conference focus on Tourism & Hospitality; Transport & Logistics; Technology & Science; Business & Economics; supported by international journal vol.3 No.1 Deadline for abstracts/proposals:   June 30th 2014 Website: http://www.ictttconference.com

The Importance of Verbal Skills in the Hospitality Industry

Image
Embassy Suites Phoenix AZ Communication in the hospitality industry is an important method of raising customer service levels and ultimately customer satisfaction. The preparation of students in communication is important for a range of duties in life but is a core element of the service industry. Rahim & Tazijan surveyed a number of hospitality managers and interns to determine their communication needs for future course development (2011). The hospitality industry is a growing field in the U.S. as manufacturing stagnates and the service sector increases. According to the World Bank, the service sector comprises a significant portion of the overall economy in the post-industrial countries. As this service sector grows, the need for students that can communicate well is important. Verbal communication is something we learn since we first begin to walk and as we become more proficient, the more capable we are in relaying information. Customers in particular desire commu

Measuring Service Quality Beyond Metrics

Service management within the hotel industry is vitally important for raising perceived customer value. The more value an organization develops the more likely customers will experience a positive impression of the business. This impression has dollar and cents value. Despite this knowledge many hotels have a difficult time implementing new customer service programs that further their strategic interests. Part of the problem may lay in the culture of the organization, improper metrics, and a misaligned perception of total service quality.  Let us assume for a minute that a new program to reduce checkout speed failed after implementation. The decision-makers trained the front desk representatives and measured the amount of customers they have attended to within the metric time-frames. Even though the speed increased the level of service declined as employees attempted to meet the service metric and ignored fundamental service expectations.  Even though management has pushed

The HRM Practices that Lead to Hotel Performance

Human resources management practices can have a large impact on the overall success of hotel operations. These functions may appear to be subtle but influences nearly every aspect of human capital that makes its way into the customer service experience. It also impacts the ability of an organization to weather changes and develop to market realities. New research helps define which aspects of human resource management impact hotel success and which do not. Human resource administrators would be wise to take into consideration this research. First, it is necessary to define human resource management. Proper human resource management entails the practices that encourages the organizations knowledge, skills and abilities to contribute to business outcomes (Huselid, et. al, 1997). In other words, it manages and fosters those human elements that make a business successful. This can include everything from recruitment to strategic training.  Human resource management often entail