Serious conversations within the workplace can be difficult for even the most seasoned managers. Managers are often at a crossroads when trying to determine whether to avoid or initiate conversations of destructive employee behavior. Jacquelyn Polito discusses four related approaches that may help managers break through those difficult barriers while still addressing the essential issues (2013). As with all highly emotional discussions, there are a number of considerations to think about before moving forward. Stone’s Five Steps to Productive Conversation (Stone, Patton, & Heen, 2010): 1. Understand the three points of view that are going to be seen within the conversation. -Get the facts and be open to new facts. -Understand your emotions with the issues. -Understand what is at stake. 2. Ensure that the conversation is worth having and if it is the best approach.
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W hat did you say? Today is the time of massive communication that spans the globe over. From presenting a concept to stakeholders to sending an email the ability to communicate effectively in business makes a huge difference in the successful completion of goals. To write and speak clearly is to use the medium of thought transference effectively so as to ensure that others both understand and process messages accurately. Such important communication concepts are becoming more important as business school graduates seek ways of influencing their environment and gain recognition. Business schools are an important avenue of learning about communication and how to effectively communicate important concepts and principles. The majority of business communication courses were taught by the business department versus other departments (Wardrope and Bayless, 1999). It is through this content that students can learn about how, when and where to effectively communicate in the modern b