Serious conversations within the workplace can be difficult for even the most seasoned managers. Managers are often at a crossroads when trying to determine whether to avoid or initiate conversations of destructive employee behavior. Jacquelyn Polito discusses four related approaches that may help managers break through those difficult barriers while still addressing the essential issues (2013). As with all highly emotional discussions, there are a number of considerations to think about before moving forward. Stone’s Five Steps to Productive Conversation (Stone, Patton, & Heen, 2010): 1. Understand the three points of view that are going to be seen within the conversation. -Get the facts and be open to new facts. -Understand your emotions with the issues. -Understand what is at stake. 2. Ensure that the conversation is worth having and if it is the best approach.
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