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Showing posts with the label operations

Service Logic That Solves Customer Problems

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The process of developing a better service logic approach requires more than wishful thinking and running the same process over and over in hopes of doing something new. Organizations that focus on integrating their service concept throughout their operations will be rewarded through greater market relevance and customer support. It is helpful to encourage customers to be co-creators and then developing operations around their needs to ensure focus. Integrated service frameworks relies on taking customers suggestions based on their problems, using their input to develop a salable solution, and then integrating the information throughout operations. The lens of understanding requires the company to think through customer problems and service solutions to successfully move to the next level. Jobs-to-be-done (JTBD) offers insight into organizational needs to solve customers problems while service-dominant logic (SDL) focuses efforts on the customers needs. Using jobs-to-be-done w

Helping Managers Develop Strategies for Time

Time is an expendable resources that has limitations and adds up to either contribute or detract from a company’s success. You may have heard the phrase time is money. In business few things could be truer. The way in which managers use their time can have large implications for whether or not activities are aligned to the actual needs of the company. Time management isn’t a fruitless event and can lead to greater personal and organizational rewards.  Managing time and knowing where to spend time are two important considerations. Someone can be efficient with every moment of their life but if they are spending their time in the wrong activities it doesn’t do them much good. Likewise, on an organizational level percentages of time can lead to thousands, if not millions, of dollars of revenue.  Distraction of the Available: It is easy for managers to get distracted in the small everyday tasks they must complete each day. The reports, daily events, and employee concerns k