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Showing posts with the label empowerment

Quality Leadership

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By Dr. Susan Sasiadek In today’s society there are ongoing changes to our economy, healthcare, education and numerous other areas; all of which are impacted by leadership. The way each community views leadership and the manner in which leaders are followed dictates the results that impact our world. There are many theories that define various models of leadership. These range from Transformational leadership, Servant leadership all the way to Transactional leadership. All of these have unique traits that classify a leader based on their style into one category or another. Today, leadership is expanding, as the demand for high quality leadership continues to be on the rise; organizations continue to grow and the expectation of the employee’s increase. What constitutes as a high quality leader? There are three attributes that are essential for the leaders of the 21st Century; Empowered Leadership, Empowered Emotional Intelligence and Hybrid Leaders. Empowered leadership cons

Hotel Management and Service Improvement Through Job Embeddedness

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Casa del Mar Hotels and resorts hire a higher percentage of service employees and are constantly seeking ways to improve on service delivery. To create seamless service it is necessary to have stronger performance the moment the bell person takes the customers bags to the server who delivers their order. Research in job embeddedness helps to highlight how training, empowerment, and rewards can lead to higher levels of performance by service workers. Yet this research also indicates that rewards and training may not be the most important consideration. Job embeddedness is a concept that refers to, “the combined forces that keep a person from leaving his or her job” (Yao et. al, 2004,pp. 159). This concept can include compensation, organizational fit, personal abilities, management style, etc… The concept is closely associated with employee satisfaction in terms of how and what employees feel about the organization. Turnover rates and poor performance can be expensive fo

Improving Employee Empowerment in Organizational Culture

Empowering employees is more that offering a few trinkets of appreciation and turning a backside to fundamental principles. Improving employee empowerment requires consistent positive affect of behavior that builds trust and commitment to organizational expectations. Through proper management techniques employee empowerment can lead to a higher functioning organization. Empowering employees has a number of benefits for companies that seek to make improvements within their organizational approaches. Employee empowerment has been seen as a way to increase motivation, morale, satisfaction, commitment and innovation (Ford & Fottler, 1995). These elements work together to create a stronger organizational approach to employee management. According to Thomas and Velthouse (1990) empowerment is associated with intrinsic task motivation. Such task motivation reflects four cognitive approaches which include meaning, competence, choice and impact. Through positive affect in these areas em