Showing posts with the label critical path theory

Staffing, Waiting, and Analyzing as Three Aspects of Customer Service

Proper staffing, customer comfort, and operational effectiveness is important for creating strong service delivery. With proper staffing organizations can covered needed service and production aspects of running the business. All operations should have in mind the customer needs as they are going to be purchasing the products and services. This requires the ability to move customers efficiently and quickly throughout the organization without reducing the potential for future purchases. Likewise, the method of effectively improving slow spots in service and operations can be found using a critical path map or analysis. Projection and Staffing: Management has the responsibility to ensure that workers are covering the required volume of production in order to meet demand. The scheduling of the workers is an important function of management and can lead to all types of efficiencies or inefficiencies in labor costs. To do this well managers often project or forecast demand. It i