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Monday, February 18, 2019

Focus on Solving Customer Problems For More Sales

Your customer should be your #1 priority! Selling isn't so much about making a sale as it is about helping your clients achieve their goals. Your job is to fulfill those needs and entice them with solutions a way that motivates them to seek more information. If you focus on the customer's goals, needs, and problems you are going to improve your sales through providing greater value.

Customers Are Goal Directed

Customers don't often just walk into a store randomly. Most customers having something in mind when they are shopping. These ideas many not be fully formed such as "looking for a great deal" but could include "I want socks on sale but will consider other items as well".

Understanding what the customer is looking for helps in directing them to things they may want. Sometimes it is beneficial to just ask what they are looking for while at others times you should intuitively understand and help them form an opinion of what they want.


Customers Have Needs and Wants

Customers also have needs and wants beyond their goals. Most of the time they may not even be aware of those needs. For example, a customer may want to fit in and be appreciated and therefore buys certain status symbols that help feel positive about their self-image.

Sometimes it isn't always apparent what those needs are. You sort of have to listen, watch, look at evaluate their clothing, see how they act, and get a "feel" for who they are. We often can pick up on these needs when we are more in tune with the subconscious signals they are giving.

Stay Focused on The Customer

Your here to serve your customers and not yourself! As soon as your customer gets a whiff your trying to sell to them then they are gone! Make sure you always relate to their needs and solve their problems. Focus on what they want and keep the conversation moving in the right direction.

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