Tuesday, November 21, 2017

1 in 10 Americans Don't Enough Fruit and Vegetables- How to Fix the Problem

According to a study from the Centers of Disease Control and Prevention only 1 in 10 Americans eat enough fruits and vegetables. The recommended dosage is 1.5 to 3 cups a day. Because so many people die from diseases that relate to food intake such as heart diseases, obesity, and cancer it is important for us to work on the problem. There are a few things we can do that can help lessen the problem.

1.) Let people know where their food comes from. We are too far removed from the farm and purchase all of our food in stores. Fruits and vegetables competes with less quality foods.

2.) Make fresh fruits and vegetables more accessible and cheaper. Fresh fruits and vegetables are expensive and trying to purchase then, versus other cheaper sources of foods, can be time and cost consuming.

3.) Mix more fruit and vegetables in our easy to prepare foods. We Americans are lazy and if we want them to eat more healthy stuff then you are going to need to make it easy to prepare.

4.) Teach people how to cook again. Learning to cook improves quality and value of the food.

5.) Encourage people to start home gardens. Get people back to growing food in their backyard as an additional source.

6. Make sure fruits and vegetables are present in all restaurants, buffets, schools and dining.


What Uber Teaches Us About Phone Support

Uber and Lyft are superb services that I love to use and finding myself relying on often. Almost all of my interactions with the drivers and the company have been positive. The cars are clean, fast, and typically prompt. As long as everything runs fine there are no problems. Unfortunately, when it comes to out of the normal issue then the phone number is non-existent. Businesses would be wise to ensure customers can contact them for unique issues.

There is a growing trend to remove the phone number completely and force people into a very simplified decision tree with limited options. Customer support costs money and in an effort to reduce this cost and "pigeon hole" people actions in companies like Uber turn a blind eye to brewing problems. They are not receiving important feedback and information on how to improve their service.

Let us consider my situation where the driver had a hard time following his map and drove around adjacent streets. When he finally found the right street he drove right past us and cancelled. We waved at him and tried to get his attention but he was focused on the wrong side of the street. No stop, no attempt to contact us, nothing !!!When we re-requested he picked up and cancelled again.

Noticing the $5 charge and a little disturbed because of it I attempted to contact the company. I could not find a phone number and eventually used the form. I wanted to inform Uber of the incident and give them some details so they can understand that the driver has some responsibility to stop at the address before charging us.

The form doesn't allow for added information so there is no method on including input on what happened. Once the fee has been rejected, based on false driver information, it becomes more difficult for the Uber representative to reconsider. It is human nature for people to want to be "right" and changing people's minds once a decision has been rendered is difficult to have the person reconstruct a different possibility.

The good news is that once a decision is made there is an opportunity to reply to the representative directly. After pointing out the long-term policy implications of allowing drivers to charge customers for their mistakes I received a positive outcome. The $5 fee was put back into my account indicating that a few people "get it" and there is some hope for humanity!!!!

Taking into consider that cost of customer service and the desire not to deal with all the "chronic complainers" there are a couple of suggestions for companies like Uber to consider when deciding not to have easy to find phone numbers.

1. ) Allow the form to include specific customer input.
2.) At the end of submission allow for a phone number in case the issue isn't resolved.
3.) With a little extra digging allow customers to find your phone number 3-4 clicks into the page once the other options have been exhausted.
4.) Make sure that you are creating as many feedback loops with your customers as possible.
5.) If there is indication that customers are not happy with their ability to contact your representatives consider putting the number back up in a more obvious place.






2018 International Conference on Education and Global Studies

2018 International Conference on Education and Global Studies - Summer Session (IConEGS 2018-Summer)
Bangkok, Thailand, August 8-10, 2018
http://soci-science.org/iconegs-summer/

We cordially invite you and your colleagues to participate and submit papers to 2018 International Conference on Education and Global Studies - Summer Session (IConEGS 2018 - Summer) which will be held in Bangkok, Thailand, August 8-10, 2018. We welcome submissions from all over the world and we encourage you to join us in Bangkok, Thailand to share your research and knowledge. To submit abstracts/papers for presentation or participate as an audience member, please visit the conference website for more details. All submissions will be subject to a double-blind review process. All accepted manuscripts will be published in the conference proceedings, under an ISSN reference, on CD-ROM support. Please join us in Bangkok, Thailand for the great academic events. IConEGS will be held together with the other two conferences. These two conferences are
BITE 2018: https://soci-science.org/bite
LIS 2018: https://soci-science.org/lis

The objectives of the conference are:
1. Provide a platform for the researchers to seek further opinions, comments, and suggestions.
2. Contribute knowledge in the fields of Education and Global Studies.
3. Provide wider opportunities for participants to interact and create networking.
4. Deliver your research findings to global audiences.
5. Participate in a truly international, interdisciplinary and intercultural event.

Bangkok, the Thai capital, is one of the world's top tourist destination cities. Bangkok's multi-faceted sights, attractions and city life appeal to diverse groups of tourists. MasterCard ranked Bangkok as the global top destination city by international visitor arrivals in 2016 and 2017. All participants not only will have a fruitful stay at the conference, but also an enjoyable stay at the city of Bangkok.

Conference Website: http://soci-science.org/iconegs-summer/
Online Submission: https://my-ecase.org/iconegs-summer/
Enquiries: egs.summer@gmail.com
Submission Deadline: April 22, 2018

Conference Chairs
Yuka Kawasaki, Hyogo University of Teacher Education, Japan

Conference Co-chairs
Lea Caragata, Wilfrid Laurier University, Canada
Matthew P. Downs, Kasetsart University, Thailand
Tony S. Kuo, Shih Chien University, Taiwan
George Saltsman, Lamar University, USA

Monday, November 20, 2017

Using Game Theory to Settle Conflict-Does it Apply to North Korea?

Conflict is about disagreement over who has rights over something, deserving of receiving something, or who is limited in future actions. When conflict makes its way into a pitched battle there will need to be a solution at some point or future conflict is likely. Game Theory can help in making better predictions about what type of actions can lead to advantageous outcomes with an opponent like North Korea.

What we do know is that decision makers won't make compromise unless they either have insight of a future outcome or they are put within a position where a compromise is their best outcome. We have seen this in war and our personal lives where self-seeking behavior is curbed through carrot and stick approaches. How those carrot and stick pressures are created should be created through Game Theory.

Game theory can be a tool of conflict and cooperation between intelligent rational decision-makers (Bockova, Slavikova & Porubcanova, 2016).  It seems to predict rational behavior based on a large table of different motivations and outcomes. Let us just hope that everyone is rational or otherwise problems might arise when information is misinterpreted in a semi-delusional manner.

Each player has something to gain or to lose from conflict. Typically conflicts arise through differences in desire and need. As the players work and move against, and sometimes in cooperation with each other, they will create windows of opportunities. The players that recognize these opportunities can leverage their position to gain advantages that lead to future outcomes. Eventually, the game ends when continued playing leads to a high likelihood of loss and players seek to settle while they still have some leverage.

Let us use North Korea as an example. In this scenario there is North Korea, U.S., China, and the International Community involved in a "war game". As a country already secluded from the rest of the world, it is unlikely that further sanctions will work unless those sanctions close North Korea's black market and push China to discontinue all but humanitarian trade.

The game is complex and many players have their own needs making the game a symphony of movement. Within this chaos it is possible to open little cracks of opportunities for North Korea that encourages them to unwittingly take positions that appear to be in their short-term advantage. Yet in their effort to find advantage they become "boxed in" to a position that will be difficult for them to escape once new pressures are created.

Pushing North Korea to willingly make pro-social choices means creating opportunities and punishments that allow them to "save face" during the conflict. The wider strategy may be unknown to them as they jump through political hoops that eventually lead to an agreement, inspection and dismantling of nuclear weapons. Failure to move through the "windows of opportunity" will mean eventual regime change, forcible dismantling, and complete shunning by the international community.

To use game theory in this situation in a way that will lead to an eventual positive outcome it is necessary to engage China and work in a cooperative manner. As long as China continues to passively accept such bad actor behavior and territorial influence protections there will continually be a "life line" to North Korea. They can use their "paternalistic" view of North Korea to influence their decision making. The current path is full of conflict and has a high likelihood of multiple losers in the game. At this point, both China and the U.S. have opportunities to achieve what they want if they mutually create the pressures, punishments, and opportunities for North Korea. The zero-sum game of forcibly removing these weapons is used as a pressure but not necessarily the main strategy.

Blockova, K., Slavikova, G. & Prorubcanova, D. (2016). Game Theory as a Tool of Conflict and Cooperation Solution between Intelligent Rational Decision-Makers in Project Management. International Journal of Economic Perspectives, 10 (4).

Protecting Against Group Think in Our Nation's Top Leadership

Air Force Gen. John Hyten stated that he would not follow an illegal order to use nukes. That puts many of us at ease a little, but when conflict arises and retaliation is desired by top leadership and society, it may be difficult sway the tide of pressure. We have seen this occur in situations of high political and personal pressure to act without thinking through the alternatives. There are ways to limit the threats of "group think" when making important decisions. 

Whether you are a business executive running a strategic team that makes important decisions, top brass in the military, or a president of a country it is important to ensure that bias and pressures of thinking don't change the fate of the enterprise. There are a few methods below to help reduce risk by incorporating different types of people and methodologies of coming to a conclusion

1.) Encourage reasonable opinions of descent. 
2.) Ensure one person doesn't have undo power to speak over others or discount their opinion. 
3.) Protect against retaliation or removal from the team for non-conforming opinions. 
4.) Ensure that participants have different types of personalities. 
5.) Ensure that participants have different skills, education and fields. 
6.) Create a charter that protects opinions and investigates alternative options as a standard methodology before implementation. 
7.) Look for divergent thinkers that form opinions based on multiple types of information. 
8.) Question data. Work off of "fact" as much as possible. When facts are not available further investigation and due diligence is needed.
9.) Provide for multiple discussions and delays before implementation.
10.) Seek outside expert opinions.