Showing posts with the label interaction

Communication Creates Higher Cognitive Models for Team Building

Workplace communication and cross-culture interaction can help foster greater levels of collaborative effort. A paper by Huber & Lews (2011) highlights how heuristics and bias are a platform for first understanding others but additional information creates stronger cognitive models. It is these models within groups or across groups that adjust overtime to create mutual development.  When individuals understand each other’s cognitive models they create cross-understanding (Huber & Lewis, 2010). Cross-understanding can also occur on a group level whereby a cognitive model for a group and their vantage point has been developed. Knowing how your communication partners think and understand can be beneficial for relating information in a way in which it is palatable and creating shared understandings. Shared understandings range from low to high in terms of their accuracy and quantity of information. Some may know very little about other groups while some may have a gre