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Opening Communication Lines for Better Decision Making

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Charles Dickens said in the Tail of Two Cities, “ A wonderful fact to reflect upon, that every human creature is constituted to be that profound secret and mystery to every other .” Communication is a process sharing information from one person to the next that lowers this mystery . Problems arise in organizations when communication is not accurate or reflective of actual events . Ensuring lines of communication are open is essential for creating more functional companies through better decision making. Poor communication wastes intangible assets and creates inefficiencies among resources (Mazzei & Ravazzani, 2015; Hola & Pikhart, 2014). Intangible assets form the nucleus of the company and include relationships , intellectual capital , and decision making . What makes one company different from the next are the internal soft mechanics often ignored because they are not easy to define . Misinformat