To Ping or Not Ping Your Small Business Website

Driving traffic to a website is a process of learning and experimentation. The marketing industry is always changing and even though online advertising is starting to take preference there is plenty of room for those who know how to advertise online in short order. For small businesses that don’t have oodles of dollars to market their products then knowing how to market your business on a shoestring becomes important. 

Pinging was once a great way to attract new visitors before there was hundreds of millions of websites. It still holds some benefits for letting search engines, aggregators and other auto update functions to know that you have updated your site. Pinging notifies these services to come and crawl your website to index your site faster. 

The downside to pinging is that it takes effort to ping the services every time you update your page or site. I wouldn’t necessarily suggest it either. If you update regularly try pinging once every 1-3 days but don’t go too far beyond this. It will help in avoiding being dropped by servers and search engines as spam. 

There are advantages to pinging your website for greater exposure in unison with other methods. Using different avenues to reach your customers has an advantage in drawing interested visitors (Laroche, et. al. 2013). Using ping services in addition to other pathways such as directory submissions, Google AdWords, and Forum engagement to reach target search markets is beneficial.

Some of the best pinging free services I found. 

https://pingler.com/

http://feedshark.brainbliss.com/

http://googleping.com/

http://useme.org/

http://pingoat.net/

Laroche, M. et. al. (2013). Effects of multi-channel marketing on consumers’ online behavior: the power of multiple points of connection. Journal of Advertising Research, 53 (4).

How Bloggers Foster Word-of-Mouth Marketing

Word of Mouth Marketing (WOMM) is a method of transferring knowledge about products and services through social networks. Companies are moving toward using social media marketing methods to encourage their messages to spread into difficult to reach groups. A study of bloggers by Kozinets, et. al. (2010) shows how social media communication works within groups cultural norms. The character of the blogger takes on a new form of endorsement or criticism of products. 

In 2008, companies spend $1.54 billion on WOMM initiatives and the amount is expected to increase to $3 billion in 2013 (PQ Media, 2009). The market has a positive impression of independent bloggers and social media users who promote or reject products based upon their unique perspectives. 

The types of blogs vary depending on their personality. Some blogs focus on one concept in a niche market while others focus on multiple concepts. The different being the topics of interest to bloggers and what they find interesting enough to write about.  The process of writing on a blog has become known as “Identity Projects”.

Bloggers fit within a social network based upon their interests and vantage points. People interested in similar ideas, concepts, and products read blogs in order to understand and obtain additional information. 

The collection of likeminded individuals in a social network helps companies sell products and ideas. The same process that exists in face-to-face communication is similar in the online world. Bloggers become opinion generators that foster or squash products in their social network. 

Word of Mouth (WOMM) in online media is a secondary but significant source of developing opinions about products and services that can have an influence on public opinion and purchasing behavior. The researchers found in their study of 80 bloggers that they are not only social networks that use communal vs. commercial norms but they also become opinion generators based on trust, friendship, and alliances.  Bloggers as opinion generations can 1.) communicate the message; 2) stake reputation on the marketing message; and 3) convert the message into language, substance and tone that their readers understand.

Kozinets, R. et. al. (2010). Networked narratives: understanding word-of-mouth marketing in online communities. Journal of marketing, 74 (2). 

PQ Media (2009). Exclusive PQ Media Research: Despite Worst Recession in Decades, Brands Increased Spending on Word-of-Mouth Marketing 14.2% to $1.54 Billion in 2008 retrieved from http://www.pqmedia.com/about-press-20090729-wommf.html.

How Online Media Will Change Marketing Strategies

Is the world of marketing changing? The advent of online marketing has adjusted the basic assumptions of marketing and the way in which companies reach potential customers. A longitudinal study by Valos, et. al. (2010) looks at the perceptions of 40 senior marketing executives and attempts to understand how things have evolved. The study provides implications for future marketing strategies.

No doubt the Internet has changed the very way in which people obtain information from their environment and how they make choices between different types of products. Each purchase is based upon a range factors that includes social impression, product understanding, ease of purchase, information attainment, benefits vs. costs, and consumer personality.  

The Internet has become a new catalyst in putting these factors together in a way that leads to positive purchase decisions. Today’s advertisers are moving away from mass marketing approaches and seeking to be more exact with their marketing dollars to increase conversion rates. 

Why spend a fortune canvassing a large market when you can focus on those customers most likely to purchase? The Internet is offering the ability to customize marketing directly to motivate buyers based upon specific customer profiles. Messages are becoming more focused to appeal to core consumers.

Related research indicates that marketing will become more akin to engineering through database-driven decisions (Peltier, et. al. 2006). As marketing becomes increasingly interactive and able to reach specific subgroups it will require higher levels of analysis and development. 

The way in which companies put together their marketing mix will evolve to maximize emerging technologies. Imagine how a highly motivated market segment may be attracted to specific videos, language, graphics, key words, and displays. The way in which companies develop their marketing mix will naturally have an influence on attracting the selective attention of their most lucrative customers. 

The authors conclude that the increase in niches will make marketing increasingly complex. It will be beneficial to coordinate diverse media, marketing objectives, and marketing metrics. Personalization of marketing will likely grow and emerging technology needs to be incorporated into a company’s marketing mix. As customer touch points increases a greater emphasis is placed on using behavioral data and attitudinal data to fine tune marketing components. Mass marketing that serviced the mass manufacturing systems of the past are likely to become more expensive and be viable for certain types of businesses.

Peltier, J., et. al. (2006). Interactive IMC: The relational-transactional continuum and the synergistic use of customer data. Journal of Advertising Research, 46(2), 21-28.

Valos, et. al. (2010). Practitioner prognostications on the future of online marketing. Journal of Marketing Management, 26 (3/4).

The Effectiveness of Push vs. Pull in Online Marketing

Marketing strategy is arguably one of the major components of running a successful business. Without customers you have no sales, revenue or reason to exist. Online marketing is still in its infancy and will continue to grow and develop for the foreseeable future. A study by Spilker-Attig & Bettel (2010) analyzed the effectiveness of push and pull strategies at an online retailer by using 2.7 million orders across different price points. 

People regularly confuse the subtle but important difference between marketing and sales. Marketing is the long-term oriented strategy and sales are short-term customer-specific transactions (Homburg, et. al., 2007).  Marketing focuses on a larger demographic and casts a wide net while sales is focused more on specific activities that pin-point customers. 

All sales are based on interactivity between the company and its customers. Connectivity is seen as an important variable in online advertisement (Roehm & Haugtvedt, 1999).  The way in which the customer is attracted to a particular product/service and how they find that offering is the connective reaction between customer and company. 

Advertisements can generally take a central or peripheral route. The central route is used when customers are highly motivated and are willing to cognitively process the ad which changes attitude toward the product (Tam & Ho, 2005). The peripheral route is taken when low motivation is present and can temporarily change the attitude. 

Advertisements seek a central or peripheral route based upon the advertising channel used. For example, push strategies are more akin to centralized routes and make use of pop up displays, emails, and other company initiated methods. Pull strategies focus on search engine ranking, sponsored stories, and other customer initiated contacts. Think of putting it in your customers face or drawing your customers’ interest. 

The authors found that there was a significant differences of effectiveness between push and pull strategies. Clicks on price comparison websites, affiliate loyalty sites, and search engines produced higher purchase responses. Both cheap and expensive products responded well to search-engine market position. Higher cost products responded to affiliate loyalty programs. 

The study helps highlight how a number of push channels do not get the response rate companies desire. The internet is an amebic system that holds hundreds of millions of users it is generally better to develop organic methods of pulling customer interest. Focusing in areas where your target market is likely to be found, catering to your customer demographics, and drawing interest through key concepts and words seems to have the highest return rates.  

Pilker-Attig, A. & Brettel, M. (2010). Effectiveness of online advertising channels: a price-level-dependent analysis. Journal of Marketing Management, 26 (3/4). 

Roehm, H., & Haugtvedt, C. (Eds.). (1999). Understanding interactivity of cyberspace advertising. Mahwah, NJ: Lawrence Erlbaum.

Tam, K.Y., ôc Ho, S.Y (2005). Web personalization as a persuasion strategy: An elaboration likelihood model perspective. Information Systems Research, 16(3), 271-291.