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Saturday, November 26, 2016

9 Customer Service Skills that Enhance Your Return Rate

Businesses can differentiate themselves from their competitors through having strong customer service. When products and services are similar then it is the treatment of customers that will make a big difference. Customer service is a statement about how much companies care about the satisfaction of their patrons and can leave a long-term impact on their impressions.

1.) Greet customers quickly 
2.) Stay positive and friendly
3.) Treat each customer as an individual
4.) Learn to say "no" without saying "no"
5.) When your business makes a mistake recover quickly
6.) Check back with customer often
7.) Remember names 
8.) Customize service when possible
9.) Follow up on ideas

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